Frequently Asked Questions (FAQ)

Yes we do!

We offer free web hosting with up to ten gigabytes of storage!

Yes! We believe in a lower latency, high quality and open source solution called ‘Mumble’. We sell Mumble servers at no profit at $0.19 per slot to encourage open source software use. We also give away one free slot of Mumble for each game server slot you buy.

You can check out our full list of games on our game server page here.

Yep. Just FTP in using the FTP credentials found in your control panel.

Yes. We used to give it to everyone, but because of the large number of abuse cases we had, we were forced to disable the feature and have users send a request for it. This is a button in the panel.

We are asked commonly what hardware we run on servers on.  The answer varies greatly.  I can tell you that at the moment we are ordering eight core Xeons with 24 gigs of RAM.

We also do our best to not overload our boxes. A system that has 64 cores can be overloaded just like one that has four. It’s all about how many servers you put on the box.

Our locations change from time to time. The best way to find the answer to this question is to view the locations page here: www.hostedgameservers.com/locations
Some locations may be sold out from time to time and unavailable on the website. We work to get capacity available as quickly as we can in these situations. You can also migrate your server from any location, to any location after you buy – keeping all your files and settings in tact!

If you can’t find your answer in the support FAQ on this page below, you can use the contact form at the bottom of the page, the support form within HGSPanel or you can directly email support@hostedgameservers.com and a support ticket will be created automatically.

For payment problems you’ll have to contact UltimatePay via their support site here:

http://ultimatepay.custhelp.com
If there’s information we can give you to help you get through to them, we’ll be happy to get that… but we can’t help with payment issues!

To use your free web hosting, you need to login to your site via FTP (WebFTP or direct FTP) and look in the ‘html’ directory. This directory is your webroot.

The index.html file is the default website you start with. You can either edit it or upload new site content there.

Then, you browse to hgsid.hostedd.com and your content will appear.

If you have a steam based game, just reboot your server. All servers automatically patch each restart! If you have another game, you will be notified of updates via email. You then are able to login to your panel and use the ‘Reinstall server to newest version’ button to get the freshest files. A warning will appear within hgspanel when your update is available, too.

If you need to cancel your server, use the ‘cancel server subscription’ button within HGSPanel. You’ll be prompted to confirm. You can un-cancel anytime using the new button that will appear in the same place.

To access the files on your server, follow the instructions on the forum here: forum.hostedgameservers.com/viewtopic.php?f=19&t=75

There are several ways to connect to your server via FTP to upload or download files.

Using a 3rd party FTP program:
Simply start up your favorite FTP program and connect using the FTP information in your control panel. There’s more details on the forum here:

Using Windows:
You can get to your server using the native Windows software, however clunky it may be.
Open a regular window of any kind and put the following into the address bar:
ftp://[your server IP] enter your username and password for your server as found in the control panel. This will be a different username and password for each server you have.
Your files will open up like any folder on your PC.

Using our WebFTP in the control panel:
Login to your control panel at hgspanel.hostedgameservers.com and click on the game server you would like to get into FTP on. Then, click the WebFTP button on the right side. No login required!

First, try a ping test by following the instructions here:
http://forum.hostedgameservers.com/viewtopic.php?f=19&t=24&p=86#p86

As pings start to flow down the screen, watch the ms number for spikes. If you are getting spikes or higher than expected pings, do a tracert as described on the same page.

Each line of the tracert test is a router between you and the server. If you see a router that has higher than normal pings somewhere before getting to your server, that is definitely the problem and you will likely have to wait for that hop to come back to normal. If you see the last hop, your server, as the only one with high ping, then it is lag from the game server.

We have monitoring systems that watch our servers 24/7 for ping problems. If you think you’ve found a problem with the ping, please post the tracert results to the support team in an email.

You can monitor the server’s load in real time by following the guide here: http://forum.hostedgameservers.com/viewtopic.php?f=19&t=76

Login to HGSPanel, stop your server and use the ‘reinstall server to newest version’ button.

This will bring your server back to how you bought it while leaving everything in the hgsbackup folder in place. Everything else will be deleted and moved back to the stock installation.

Very easily, just follow these instructions on our forum.

http://forum.hostedgameservers.com/viewtopic.php?f=19&t=55

If your server has started before, and now every time you hit the start button it shows as running, but never lets you join, there are a few things you can do. Server updates, missing server configs, mods crashing and remote login servers being down are just a few reasons a game server can fail to start.

First, login to your web control panel at http://hgspanel.hostedgameservers.com with the information sent to you in your welcome email and click ‘Stop Server’ if it is running. Click the ‘Start server debug session’ button. This will run the server and display the output live in your browser for you. Look for any errors and see if you can fix them. Some are obvious fixes and others are not.

If things keep crashing and you can’t figure out why, try disabling any mods you’ve installled. The community written mods never come with any guarantee by anyone to work and often times cause resource issues or servers to crash altogether. As a last resort, you can stop your server and use the ‘Reinstall server to newest version’ button to freshly re-deploy your server back to its defaults.

You’ll be sent an email from support@hostedgameservers.com with your user name, password and a link to the hgspanel login page as soon as your account with us has been created. Check your spam folders for account verification emails! Hotmail blocks us as spam the most.

SSH access allows you to view and interact with your server’s console. It is nearly identical to the one you may be familiar with from a server you hosted at home.

The SSH client for windows is called PuTTY. You can log into with the SSH information in your panel and download it from here:
http://forum.hostedgameservers.com/viewtopic.php?f=19&t=74

Keep in mind, your password is case sensitive and hidden while typing.

Once logged in, you can type “screen -x” to pull up your Minecraft server’s console.