Frequently Asked Questions (FAQ)

For payment problems you’ll have to contact UltimatePay via their support site here:
http://ultimatepay.custhelp.com

If there’s information we can give you to help you get through to them, we’ll be happy to get that, but we can’t help with payment issues!

To use your free web hosting, you need to login to your site via FTP (WebFTP or direct FTP) and look in the ‘html’ directory. This directory is your webroot. If it is missing, you can create it.

The index.html file is the default website you start with. You can either edit it or upload new site content there. When doing this, you need to chmod the files. In the webftp you can use the chmod option. The value needs to be 755 for the files and the folders. If the index.html file is missing you can create that also.

Then, you browse to hgsid.hostedd.com that is listed in your panel and the content will appear.

If you have a steam based game, just reboot your server. All servers automatically patch each restart! If you have another game, you will be notified of updates via email. You can also see in your panel if there is an update avliable. Login to your panel and use the ‘Update server to newest version’ button to get the freshest files.

This will delete all your files, but the hgsbackup, html, mumble directories. You will see a warning before any action is taken. Please read this before continuing. If information is required to be stored you can move the files to the hgsbackup folder using the ftp. If the files are important we will store them in hgsbackup by default. Like users worlds for minecraft or terraria.
Do not be mistake links to be files or folders, they will be shown as file type ‘link’ in the ftp. These do not need to be saved and can be disregarded.

If you need to cancel your server, use the ‘cancel server subscription’ button within HGSPanel. You’ll be prompted to confirm. You can un-cancel anytime using the new button that will appear in the same place.

Alternatively, you can let your paid time run out. Since we do not have subscriptions, you do not need to worry about a payment you do not want.

To access the files on your server, follow the instructions on the forum here: forum.hostedgameservers.com/viewtopic.php?f=19&t=75

There are several ways to connect to your server via FTP to upload or download files.

Using a 3rd party FTP program:
Simply start up your favorite FTP program and connect using the FTP information in your control panel under the game server you want to access. Listed under FTP credentials.

Using Windows:
You can get to your server using the native Windows software, however clunky it may be.
Open a regular window of any kind and put the following into the address bar:
ftp://[your server IP] enter your username and password for your server as found in the control panel. This will be a different username and password for each server you have.
Your files will open up like any folder on your PC.

Using our WebFTP in the control panel:
Login to your control panel at hgspanel.hostedgameservers.com and click on the game server you would like to get into FTP on. Then, click the WebFTP button on the right side. No login required!

First, try a ping test by following the instructions here:
http://forum.hostedgameservers.com/viewtopic.php?f=19&t=24&p=86#p86

As pings start to flow down the screen, watch the ms number for spikes. If you are getting spikes or higher than expected pings, do a tracert as described on the same page.

Each line of the tracert test is a router between you and the server. If you see a router that has higher than normal pings somewhere before getting to your server, that is definitely the problem and you will likely have to wait for that hop to come back to normal. If you see the last hop, your server, as the only one with high ping, then it is lag from the game server.

We have monitoring systems that watch our servers 24/7 for ping problems. If you think you’ve found a problem with the ping, please post the tracert results to the support team in an email.

You can monitor the server’s load in real time by following the guide here: http://forum.hostedgameservers.com/viewtopic.php?f=19&t=76

Login to HGSPanel, stop your server and use the ‘Reinstall Server button.

This will bring your server back to how you bought it while leaving everything in the hgsbackup, html, mumble folders in place. Everything else will be deleted and moved back to the stock installation.

Very easily, just follow these instructions on our forum.
http://forum.hostedgameservers.com/viewtopic.php?f=19&t=55

If your server has started before, and now every time you hit the start button it shows as running, but never lets you join, there are a few things you can do. Server updates, missing server configs, mods crashing and remote login servers being down are just a few reasons a game server can fail to start.

First, login to your web control panel at http://hgspanel.hostedgameservers.com with the information sent to you in your welcome email and click ‘Stop Server’ if it is running. Open up the webftp, you can open up the server log. It is located in various locations for various games. Look for any errors and see if you can fix them. Some are obvious fixes and others are not.

If things keep crashing and you can’t figure out why, try disabling any mods you’ve installed. The community written mods never come with any guarantee by anyone to work and often times cause resource issues or servers to crash altogether. As a last resort, you can stop your server and use the ‘Reinstall Server’ button to freshly re-deploy your server back to its defaults.

You’ll be sent an email from [email protected] with your user name, password and a link to the hgspanel login page as soon as your account with us has been created. Check your spam folders for account verification emails! Hotmail blocks us as spam the most.

If you would like it to resend, go to hgspanel.hostedgameservers.com/register.php and use the same username and email you used before. If you still have not received an email you can contact us at [email protected]

SSH access allows you to view and interact with your server’s console. It is nearly identical to the one you may be familiar with from a server you hosted at home.

First you need to be accepted by us. This requires you to log into the panel and send a ‘SSH request’ which is shown in the panel as a button. Follow the guideline on the page to be accepted. Once accepted a keep will be generated and an email sent out with instructions. The link is below.

http://www.hostedgameservers.com/getting-started-with-ssh-access

Once logged in, you can type “screen -x” to pull up your server’s console. If you have your mumble server running you will be prompted to choose which screen to attach. In the list there will be numbers after gamehgs###.12345 the numbers is the pid. You can type screen -x 12345 to attach the screen. To exit do ctrl-a-d.